• Foreword, Jules STUYCK
• The Paradox of Access in Financial Services for Consumers, Hans-W. MICKLITZ
• (Opt-out) Intermediation as an Alternative for Ensuring a True Protection for European Retail Investors? Tom VAN DYCK
• The Consumer Credit Directive: An Economic Approach, Louis CULOT
• The Single Euro Payments Area (SEPA) and the Payment Services Directive (PSD): What’s in it for Consumers? Reinhard STEENNOT
• An Outsider’s View on Solvency II, Herman COUSY
• Remedies for Consumers of Financial Services: Collective Redress and Improvement of Class Representation, Ianika TZANKOVA and Jeroen KORTMANN
• Collective Adjudication of Financial Services and other Cross-Border Mass Injury Cases, Jaime DODGE and David ROSENBERG